SHIPPING, WARRANTY & RETURNS
Shipping Policy
Orders are processed and shipped within 3 business days. Thank you for choosing us!
Warranty Policy
KML Solution warrants this product to be free from manufacturing defects and to function as intended for a period of one (1) year from the date of purchase.
What’s Covered
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Manufacturing defects
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Product failure under normal, intended use
How to Make a Warranty Claim
To file a warranty claim, simply email info@kmlsolution.ca with:
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Proof of purchase
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A brief description of the issue
Once the claim is approved, a replacement will be sent to a free of charge.
Warranty Exclusions
This warranty is void if:
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The included LED bulb has been changed, replaced, or modified
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The product has been misused, altered, or improperly installed
Return Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your item, you may return or exchange it under the following conditions:
Return Period:
Customers have 30 days from the date of purchase to request a return.
Condition of Items:
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Items must be unopened, unused, and in their original packaging.
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The product must include all original accessories, labels, and documentation.
Proof of Purchase:
A valid original receipt or proof of purchase is required for all returns and exchanges.
Non-Returnable Items:
Refunds:
Approved returns will be refunded to the original method of payment. Allow up to 10 business days for processing after we receive and inspect your return.